Privacy Policy

1.1 Scope

This Privacy Policy applies to information collected through our websites, e-commerce services, mobile or web applications, coaching and consulting services, educational programs, email communications, support channels, and other interactions with the Services.

Different parts of this Privacy Policy may apply depending on which Service you use.

1.2 HIPAA Status

Balanced Naturopathics, LLC is generally not acting as a "covered entity" or "business associate" under the Health Insurance Portability and Accountability Act ("HIPAA") when providing the Services described in this Policy.

Accordingly, information that you voluntarily provide directly to us generally is not protected health information governed by HIPAA unless we specifically notify you otherwise in connection with a particular service or relationship.

1.3 Consumer Health Data

Certain information submitted through My Deficiencies or Balanced Naturopathics may qualify as consumer health data or sensitive personal information under applicable state privacy laws.

Where required by law, we will obtain consent before collecting, using, or disclosing covered consumer health information and will provide applicable rights regarding access, deletion, withdrawal of consent, or other legally required choices.

The information we collect depends on how you interact with the Services.

2.1 Contact Information

We may collect:

• Name
• Email address
• Telephone number
• Mailing address
• Billing address
• Shipping address
• Account contact information

2.2 Commercial and Transaction Information

For Rhizomatic Gardens and other purchases, we may collect or process:

• Products viewed or purchased
• Shopping cart activity
• Order history
• Returns, exchanges, and refunds
• Billing and shipping information
• Transaction details
• Payment confirmation
• Product preferences
• Customer service history

Payment card information is generally processed by third-party payment processors and commerce platforms rather than stored directly on our servers.

2.3 Account Information

When account functionality is available, we may collect:

• Username
• Password or authentication credentials
• Account preferences
• Saved settings
• Account history

2.4 Health and Wellness Information

When you voluntarily use My Deficiencies or Balanced Naturopathics services, you may provide information including:

• Medications
• Supplements
• Vitamins
• Symptoms
• Diet
• Sleep patterns
• Lifestyle information
• Health or wellness goals
• Intake-form responses
• Coaching or consultation information
• Other health-related information that you choose to provide

My Deficiencies may generate educational information or outputs based on information that you enter.

2.5 Communications and User Content

We may collect information that you provide when you:

• Contact customer support
• Send us email
• Complete forms
• Submit reviews
• Provide testimonials
• Participate in a community
• Upload images or other content
• Respond to surveys or questionnaires

2.6 Device and Usage Information

We may automatically collect information such as:

• IP address
• Browser type
• Operating system
• Device type
• Device identifiers
• Referring website
• Pages visited
• Time spent on pages
• Links clicked
• Application usage
• Crash or diagnostic information
• General geographic information derived from an IP address

Precise geolocation is not collected unless a particular feature requires it and you provide permission.

Certain information may be considered sensitive under applicable law, including health information, medication information, account credentials, and certain forms of location data.

We use sensitive information only for appropriate purposes connected with the Service you requested, such as:

• Providing My Deficiencies functionality
• Producing educational outputs
• Providing coaching or consulting services
• Maintaining account security
• Fulfilling a specific request you make

We do not sell sensitive personal information.

We do not use health or medication information submitted to My Deficiencies or Balanced Naturopathics for targeted advertising or cross-context behavioral advertising.

Where consent is legally required for sensitive information, we obtain that consent and permit withdrawal as required by applicable law.

We may use personal information to:

4.1 Provide the Services

Including to:

• Operate our websites and applications
• Create and maintain accounts
• Process orders
• Process payments
• Fulfill and ship purchases
• Process returns and exchanges
• Provide My Deficiencies features
• Deliver coaching, consulting, courses, or educational resources
• Provide customer support

4.2 Communicate With You

We may use information to:

• Respond to questions
• Send order confirmations
• Send shipping or delivery notifications
• Send account notifications
• Send password-reset messages
• Send service announcements
• Communicate material policy changes
• Send marketing communications when permitted

4.3 Improve the Services

We may use information to:

• Analyze website and application usage
• Improve products and services
• Improve customer experience
• Diagnose technical problems
• Develop new features
• Conduct aggregated or de-identified analysis

4.4 Security and Fraud Prevention

We may use information to:

• Authenticate users
• Protect accounts
• Detect fraud
• Prevent abuse
• Investigate suspicious activity
• Protect our systems, customers, and business

4.5 Legal and Regulatory Purposes

We may use or retain information where reasonably necessary to:

• Comply with applicable laws
• Maintain tax and accounting records
• Respond to legal process
• Enforce our terms
• Establish or defend legal claims
• Meet regulatory obligations

Where applicable law requires a legal basis for processing, we may rely on:

• Performance of a contract
• Your consent
• Legitimate business interests
• Compliance with legal obligations
• Protection of legal rights or safety

When processing is based on consent, you may withdraw that consent where applicable.

TryRhizo.com uses technologies necessary to operate the website and may also use advertising and measurement technologies, including the Meta Pixel and Meta Conversions API. These tools may be used to measure advertising performance, understand website activity, create advertising audiences, and show relevant Rhizomatic Gardens advertising. Information processed may include pages and products viewed, cart and checkout activity, purchases, device or browser information, IP address, and identifiers used for measurement and matching.

These technologies may be used for:

• Essential website functions
• Shopping cart functionality
• Account functionality
• Remembering preferences
• Measuring site performance
• Fraud prevention
• Displaying and submitting product reviews

Providers and technologies may change over time.

Your Choices

Depending on the Service and where you live, you may be able to manage cookie and privacy choices through:

• Browser settings
• Cookie or privacy controls presented on our websites
• Device privacy settings

Most browsers allow you to block or delete cookies. Blocking certain technologies may affect how parts of the Services function.

Rhizomatic Gardens uses Shopify to provide certain e-commerce services, including checkout, payment processing, order management, fraud prevention, customer account functionality, and related commerce services.

When you make a purchase or otherwise use Shopify-managed commerce features, information necessary to complete those services may be transmitted to and processed by Shopify and its service providers.

This information may include contact information, billing and shipping information, transaction information, device information, and information necessary to process payments, prevent fraud, fulfill orders, and provide customer support.

Information may also be processed in countries other than the country in which you reside.

Shopify may process personal information in accordance with its own privacy practices. You can learn more by reviewing Shopify's Consumer Privacy Policy.

We may disclose personal information to third parties when reasonably necessary to operate the Services.

8.1 Service Providers

These may include:

• Shopify
• Payment processors
• Shipping and fulfillment providers
• Hosting providers
• Email providers
• SMS providers
• Analytics providers
• Customer-support providers
• Fraud-prevention services
• Advertising and marketing platforms
• Professional advisors
• Accounting, tax, and legal providers

8.2 Advertising and Marketing Partners

We may disclose or make certain online identifiers and activity information available to advertising or marketing partners in order to measure campaigns, provide advertising, or personalize content.

Depending on applicable law, some of these activities may be legally considered "sharing," "sale," or targeted advertising.

We do not sell personal information for monetary payment.

We do not disclose sensitive health or medication information from My Deficiencies or Balanced Naturopathics for targeted advertising.

8.3 At Your Direction

We may disclose information when you request or authorize us to do so.

Examples may include:

• Shipping an order
• Connecting a third-party service
• Publishing a review
• Participating in a collaborative wellness program

8.4 Legal and Safety Reasons

We may disclose information when reasonably necessary to:

• Comply with law
• Respond to legal process
• Investigate fraud
• Protect rights or property
• Protect users
• Enforce our agreements

8.5 Business Transactions

Information may be transferred as part of a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction.

8.6 Affiliates

Information may be shared between Balanced Naturopathics, Rhizomatic Gardens, and My Deficiencies where reasonably necessary to operate the Services.

Sensitive health information will remain subject to the limitations described in this Privacy Policy.

The Services may contain links to third-party websites, platforms, applications, payment processors, or social-media services.

Those third parties operate under their own privacy practices.

We encourage you to review their privacy policies before providing information to them.

We are not responsible for the privacy or security practices of third parties that we do not control.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as otherwise required or permitted by law.

Retention may depend on:

• Whether an account remains active
• Whether a transaction has occurred
• Tax or accounting requirements
• Legal obligations
• Security needs
• Dispute-resolution needs
• Consent withdrawal
• Applicable consumer-health-data requirements

Order and transaction records may be retained for legally appropriate accounting, tax, fraud-prevention, and recordkeeping periods.

Health information submitted through My Deficiencies or Balanced Naturopathics is retained only as reasonably necessary for the applicable Service and legal obligations.

When information is no longer reasonably necessary, we may delete, anonymize, or de-identify it.

We maintain administrative, technical, and organizational measures intended to protect personal information.

These may include:

• Encryption in transit
• Access controls
• Authentication protections
• Administrative account security
• Vendor safeguards
• Monitoring
• Incident-response practices

No security system is completely secure, and we cannot guarantee that unauthorized access, disclosure, or loss will never occur.

You are responsible for maintaining the confidentiality of your own passwords and account credentials.

The Services are not intended for children under 18.

We do not knowingly collect personal information from children under 13 without legally required parental consent.

If you believe a child has provided personal information to us improperly, contact us at hello@rhizomaticgardens.com.

We will review the request and take appropriate action.

Depending on where you live and applicable law, you may have rights including:

• Accessing personal information
• Requesting correction
• Requesting deletion
• Receiving a portable copy of information
• Withdrawing consent
• Opting out of marketing
• Opting out of certain targeted advertising
• Opting out of legally defined sale or sharing
• Limiting certain uses of sensitive information
• Appealing certain privacy-request decisions

These rights are not absolute and may be subject to legal exceptions.

Sale, Sharing, and Targeted Advertising

We do not sell personal information for monetary payment.

TryRhizo.com may use advertising technologies, including Meta, to measure campaigns, create advertising audiences, and deliver or retarget Rhizomatic Gardens advertising based on activity on TryRhizo.com.

We do not sell sensitive personal information.

We do not use health or medication information submitted through My Deficiencies or Balanced Naturopathics for targeted advertising, cross-context behavioral advertising, or unrelated marketing purposes.

Privacy rights, including any applicable opt-out rights, vary by jurisdiction and apply only to processing we actually perform.

California Residents

California residents may have rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to:

• Know
• Access
• Correct
• Delete
• Opt out of sale or sharing
• Limit certain uses of sensitive personal information
• Exercise rights without unlawful discrimination

Residents of Other States

Residents of Colorado, Connecticut, Virginia, Utah, Texas, Oregon, Montana, Washington, Nevada, and other jurisdictions may have additional privacy rights under applicable law.

We honor applicable rights based on your place of residence and the law that applies.

Where consumer-health-data laws apply to information collected through My Deficiencies or Balanced Naturopathics, eligible users may have additional rights such as:

• Confirming whether consumer health data is collected or processed
• Accessing covered health data
• Requesting deletion
• Withdrawing consent
• Receiving information about certain disclosures

We will not sell consumer health information unless specifically permitted by law and subject to any legally required authorization.

We do not use medication or health information submitted through My Deficiencies or Balanced Naturopathics for targeted advertising.

You may submit a privacy request by contacting:

Email: hello@rhizomaticgardens.com

Mail:

We may need to verify your identity before completing certain requests.

You may also be permitted to use an authorized agent where applicable.

If applicable law provides an appeal right and we deny your request, you may appeal by emailing hello@rhizomaticgardens.com with "Privacy Appeal" in the subject line.

Email

You may unsubscribe from promotional emails using the unsubscribe link included in the message.

Even after opting out of marketing, you may continue receiving transactional communications such as order confirmations, account messages, shipping updates, and other non-promotional communications.

SMS

If SMS marketing is offered and you opt in, consent is not a condition of purchase.

Message and data rates may apply.

You may opt out by following the instructions included in the message, such as replying STOP.

Push Notifications

If My Deficiencies offers push notifications and you enable them, you may disable those notifications through your device settings.

The Services are primarily operated from the United States.

Personal information may be transferred to or processed in the United States or other countries in which our service providers operate.

Where legally required, appropriate transfer mechanisms will be used.

We may update this Privacy Policy from time to time to reflect:

• Changes to the Services
• Changes in technology
• Changes in service providers
• Changes in Shopify functionality
• Changes in privacy practices
• Changes in law or regulation
• Other operational reasons

The Last Updated date at the top will reflect the most recent revision.

When required by applicable law, we will provide additional notice of material changes.

If you have concerns about our privacy practices, please contact us first at hello@rhizomaticgardens.com.

Depending on where you live, you may also have the right to contact a state attorney general, privacy regulator, or data protection authority.

If you need this Privacy Policy in an alternative format or experience difficulty accessing it, please contact hello@rhizomaticgardens.com.

For privacy questions, requests, complaints, or rights requests: